Blue Iris Won't Download from Amazon Appstore

Are you experiencing issues with downloading Blue Iris from the Amazon Appstore? This article will guide you through troubleshooting steps to resolve the problem.

Before submitting a support ticket, it's essential to provide detailed information about the issue. If possible, create an optional video that demonstrates the problem. The video should be concise and easy to understand.

When sending the debug logs, copy and paste the body of the email into a txt file. This will ensure that all necessary information remains together. For iOS users only, send a support info email from the mobile app as well, attaching the debug log file.

To provide the required information, follow these steps:

1. Send a feedback email to yourself (not to support) with the debug logs.

2. Attach the txt file containing the debug log body to your support ticket.

3. Provide details about the software versions you are currently running, including the server and app versions.

4. Specify the make and model of your phone.

5. Ensure that the mobile device is not blocked via IP address.

Review the Networking Gotchas article and revisit your network setup to self-correct any potential issues. If you have enabled encryption using STunnel or NGROK, ensure that you choose the correct LAN/WAN protocol. Additionally, if you're using a self-signed certificate, obtain a properly signed certificate to enable HTTPS connections.

If the UI3 device tests pass, it's likely due to security settings preventing the mobile app from connecting. Confirm that your WAN address is correct (not LAN) in the Server settings and try disconnecting your mobile phone from LAN/Wifi.

By following these troubleshooting steps and providing the necessary information, you can help resolve the issue with Blue Iris not downloading from the Amazon Appstore. Remember to consult the Mobile Gotchas article for general streaming settings for LAN/WAN and review the TLS section of the Android gotchas article for details on encryption.

Blue iris won't download from amazon appstore